Aldan

Customer Grievance

Contact Customer Services

The first step is to try and resolve the issue by contacting our customer service department. Our primary contact details are mentioned under the “contact us” window.

Provide Supporting Documents

During the complaint process, you may be asked to provide supporting documents or evidence related to the issue. It’s crucial to provide these promptly to facilitate the resolution process.
Contact us

Submit a Written Complaint

If the issue remains unresolved, the client should submit a written complaint addressed to our corporate office address ONLY. The complaint should be detailed and include relevant information such as the client’s name, account number, date of the incident, reference number (contract or bill or DP transaction reference) and a clear description of the problem.

Keep Record

It’s essential for the client to keep a record of all communications with us through single channel communication, including emails, complaint registration details, and any responses received.

Wait for
Acknowledgment​

We are required to acknowledge the receipt of the complaint, which usually takes 5-6 business working days. Please await our acknowledgement and follow up after the lapsed time to check on the same. While following up, always provide a valid and appropriate reference number (contract or bill or DP transaction reference) and a clear description of the problem, as the person attending your call/email may be unaware of your prior notice.

Follow Up

If the broker does not resolve the complaint within a reasonable time, the client should follow up with the appropriate escalation matrix.

Contact Us

Note: Be Patient. Resolving complaints may take some time. Clients should be patient and allow the us sufficient time to investigate and address the issue.

If you are not satisfied with the response of M/s Aldan Investments Private Limited, please contact the respective entity on the contact details mentioned below:

Securities Exchange Board of India (SEBI)

National Stock Exchange of India Limited (NSE)

Bombay Stock Exchange Limited (BSE)

Central Depository Services Limited (CDSL)

Attention Investors

Dear Investor, As you are aware, under the rapidly evolving dynamics of financial markets, it is crucial for investors to remain updated and well-informed about various aspects of investing in securities market. In this connection, please find a link to the BSE Investor Protection Fund website where you will find some useful educative material in the form of text and videos, so as to become an informed investor.Investor Education We believe that an educated investor is a protected investor !!!
  1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. Sept 1, 2020.
  2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from the depository on your email id and/or mobile number to create a pledge.
  3. Pay 20% upfront margin of the transaction value to trade in the cash market segment.
  4. Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
  5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month………. Issued in the interest of Investors

Filing complaint on SCORES – Easy & quick

  • Register on SCORES portal
  • Mandatory details for filing complaints on SCORES I. Name, PAN, Address, Mobile Number, E-mail ID
  • Benefits: i. Effective Communication ii. Speedy redressal of the grievances