Follow Up
If the broker does not resolve the complaint within a reasonable time, the client should follow up with the appropriate escalation matrix.
Customer Grievance
Contact Customer Services
The first step is to try and resolve the issue by contacting our customer service department. Our primary contact details are mentioned under the “contact us” window.
Provide Supporting
Documents
During the complaint process, you may be asked to provide supporting documents or evidence related to the issue. It’s crucial to provide these promptly to facilitate the resolution process.
Submit a Written Complaint
If the issue remains unresolved, the client should submit a written complaint addressed to our corporate office address ONLY. The complaint should be detailed and include relevant information such as the client’s name, account number, date of the incident, reference number (contract or bill or DP transaction reference) and a clear description of the problem.
Keep Record
It’s essential for the client to keep a record of all communications with us through single channel communication, including emails, complaint registration details, and any responses received.
Wait for
Acknowledgment
We are required to acknowledge the receipt of the complaint, which usually takes 5-6 business working days. Please await our acknowledgement and follow up after the lapsed time to check on the same. While following up, always provide a valid and appropriate reference number (contract or bill or DP transaction reference) and a clear description of the problem, as the person attending your call/email may be unaware of your prior notice.
Note: Be Patient. Resolving complaints may take some time. Clients should be patient and allow the us sufficient time to investigate and address the issue.
If you are not satisfied with the response of M/s Aldan Investments Private Limited, please contact the respective entity on the contact details mentioned below: